Fire Damage Emergency Tips

What you can do until help arrives

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After the Fire: What to Do First

Once the fire is extinguished and everyone is safe and accounted for, call your insurance company to report the loss. And then call SERVPRO of Cherry Hill/Haddonfield. We're available 24/7 to respond to your emergency. We'll arrive at your location ASAP, ready to begin the cleanup and restoration immediately.

1 Hour:  Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.

 4 Hours:  Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services, EVEN AFTER HOURS!

 8 Hours:  Within eight business hours of on-site arrival, a verbal briefing of the restoration plan will be communicated to the appropriate person (this may be the customer, the person responsible for billing, or the insurance adjuster).

* Service Response Guidelines—Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

We wipe down and sanitize every surface to stop the damage in its tracks, so it doesn't get worse.

We'll remove and dispose of the curtains, drywall, carpeting, or other materials that can't be repaired due to the level of damage.

Yes, recovering from a fire is hard, both physically and emotionally.  It's good to know that our team of SERVPRO professionals can restore your fire damaged home or business back to its original condition, "Like it never even happened."

Have Smoke or Fire Damage? Call (856) 662-2772

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

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